CANCELLATION POLICY

At Gaming Jackets, we work hard to process and ship your orders as quickly as possible. Because each product is made and packed with care, our cancellation window is limited.

Order Cancellations (Before Shipping)

• You may request to cancel your order within 1 hour of placing it.
• Once your order has been processed or shipped, it can no longer be cancelled, as materials and shipping costs are already incurred.
• To request a cancellation, please contact us immediately at contact@gamingjackets.com with your order number.

Custom or Made-to-Order Items

• Custom jackets, cosplay items, or personalized products cannot be cancelled once production has begun.
• We start crafting these items shortly after you place your order, so please double check all details before confirming your purchase.

Pre-Orders

• Pre-orders can be cancelled only before the product enters production or dispatch stage.
• Once processing begins, the same rules apply as standard orders.

Refunds for Approved Cancellations

• If your cancellation request is approved, your payment will be refunded through your original payment method within 2-5 business days.